Customer Return and Refund Policy
Thanks for shopping at Kangaroo Island Natural Products (KINP) Pty Ltd. As part of our Customer Service commitment, KINP advises our customers to choose their items carefully as KINP doesn't accept refunds or exchanges to any extent permitted by law. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.
Contact must be made within 3 days of receiving your items.
You are welcome to a refund or exchange where: the incorrect item(s) are delivered (provided the item(s) have not been opened or tampered with and are in re-saleable condition); or an item is faulty; or to any extent permitted by law.
No refund, exchange, offered or correspondence will be entered into for: Change of mind. Products that have been opened or tampered with or are not in a resalable condition and incorrect orders made by the recipient.
Defective items must be returned within (14) fourteen days of the purchase date, at the customers expense, to be eligible for replacement. It is strongly recommended that your package be registered or in a trackable manner. We will not be responsible for items lost in the post. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be made to your credit card (or original method of payment).
Incorrect or Damaged Items
Contact KINP using the contact form on this website within three (3) working days of receipt of goods. A return authority (RA) must be obtained from KINP before returning goods. A Return Authority Number will be given to you upon approval. If goods arrive without an authorisation number it is a breach of the conditions of using the service and your order will be rejected. Please do not dispose of damaged items until authorisation to do so have been given.
Goods will be accepted for credit in the form of a gift voucher for further purchases or replacement at the sole discretion of KINP. The nature of our products makes a refund difficult. Please choose wisely.
1. Obtain a Return Authority (RA) number by using the contact form on the website. 2. Goods must be returned in their original packaging in a saleable state at customer’s expense. 3. No credit is given on shipping or other bank fees.
4. Goods will be accepted for credit in the form of a gift voucher for further purchases or replacement at the sole discretion of KINP.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit. Therefore it is advised that you take out shipment registration of insurance with your postal carrier. Kangaroo Island Natural Products Pty Ltd will not be responsible or parcels lost or damaged in transit if you choose not to insure.
KINP reserves the right to assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused.