Collection of Information
In order to use the Kangaroo Island Natural Products Pty Ltd website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Kangaroo Island Natural Products Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from customers of Kangaroo Island Natural Products Pty Ltd are required in order to provide you with our products and/or services. Correspondence is recorded in order to provide service references, and to improve our customer service to its high satisfactory level.
Storage of Collected Information
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently delete your Personal Information. However, most of the Personal Information will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Kangaroo Island Natural Products Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Kangaroo Island Natural Products Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. Kangaroo Island Natural Products Pty Ltd does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Kangaroo Island Natural Products Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.kibenatural.com.
This Policy may change from time to time and is available on our website.
Kangaroo Island Natural Products Pty Ltd
PO Box 7045
Penrith South NSW 2750
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name,email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Accepted Methods of Payment Credit Cards (Visa, Master Card) Direct Electronic Transfer Fund (ETF)
Acc No: 415126
Acc Name: Kangaroo Island Nature Products Pty Ltd
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.
Kangaroo Island Natural Products Pty Ltd - Security Policy
Kangaroo Island Natural Products Pty Ltd uses SecurePay gateway for its online credit card transactions. All online credit card transactions performed on this site using SecurePay gateway are secured payments.
Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by Kangaroo Island Natural Products Pty Ltd or any other party.
SecurePay is an authorised third party processor for all major banks in Australia. Monies are directly transferred from your credit card to the merchant account held by Kangaroo Island Natural Products Pty Ltd.
All transactions are performed under 128 Bit SSL Certificate. The transaction data is encrypted for storage within SecurePay data centre, further protecting your credit card information.
For more information about SecurePay and online credit card payments, please visit www. securepay.com.au.